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Setting Expectations and Objectives
Many companies invite contractors to their
Corporate Orientation where they get an overview
of the company, its mission, its policies and
procedures and its corporate cultures. After
this general overview, give the contractor a
detailed review of the project, their work hours
and expected overtime, their responsibilities,
and your expectations.
Where appropriate, you should outline specific
objectives, deliverables, and milestones in
writing, and gain agreement from the contractor
that the objectives are mutually satisfactory
by creating a sense of owner-ship, you create
enthusiasm and a sense of responsibility in
a contractor who understands the significance
of his or he work to the overall project.
As appropriate, contractors should be involved
in project team meetings and should have regular
one-on-one meetings with their supervisor to
review their progress, overcome any obstacles,
and gain feedback on their performance. However,
meetings that are of a company confidential
nature (as opposed to project nature) need not
include contractors, and most understand the
boundaries that apply to contract employment.
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Creating an Environment for Success
Integrating contractors with permanent employees
is critical. When possible, involve peers in
the interviewing and selection process of contractors.
Assign a well-respected employee to help orient
and welcome new contractors.
This will shorten the acceptance process and
create and immediately friendly and supportive
environment. Consider including contractors
in activities such a project-related meetings,
lunches, and other corporate events. In short,
treat your contractors as valuable, respected
contributors within your organization.
Providing Feedback to the Contract Service
Company
As important as it to regularly monitor
the performance of contractors, it is equally
important for you to communicate performance
feedback to the contract service firm. If there
are performance issues with a contractor, they
can help solve the problems If needed, a replacement
will be pro-vided. On the other hand, if you
are satisfied with the contractor's contributions,
the contract service company can make sure that
they provide you with similar contractors in
the future.
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